To sign up for our service, you can either call, email us or fill in the form below and we will contact you.
We take your privacy seriously and protecting your personal information, it is of upmost importance to us.
We will need to ask you for certain personal information to give you the best possible experience when you engage with us (via our websites, telephone, apps or otherwise) and when you use our products and services.
This may include your full name, unique identification number, physical and postal address, debit order details, e-mail address and telephone number.
IP addresses, codes, user names and passwords and other related content, products viewed, subscription history, pages visited, links opened and similar information may be stored automatically by our website.
If you subscribe to our mailing lists for latest news and other information, you will be asked to specify the areas in which you are interested so that we can tailor the information which we send to you to cover the topics which we believe you might be interested in. We also collect information from you when you register on our site, place an order, abandon cart or subscribe to our newsletter. Any data or information that we request that is not required will be specified as voluntary or optional.
We use your personal information in a number of ways, to fulfil your request and make our products and services as effective as possible, to suit your needs and to let you know about new products and services.
We will not use your personal information for any other purpose other than for which you have selected or in relation to this website or the provision of services by our service provider; or sell, transfer or disclose your personal information to any third party without your express consent.
We may tell you about our and our partners exclusive offers, products and other information which we think you may like and may be tailored to suit your needs.
You may opt out of these marketing campaigns at any time, you can either by a link you will find on the website relating to your product or service; or you may amend or remove your preferences by selecting the unsubscribe option on any mail that we send you and update your preferences.
We may contact you with marketing information by using your personal information or with targeted advertising delivered online through social media and platforms operated by other companies using their profiling tools, or use your personal information to tailor marketing to improve its relevance to you, unless you object.
You can also register on the national do not contact list here www.dmasa.org
We take the security of your personal information very seriously. Our online services protect your personal information during transit using encryption such as Transport Layer Security (TLS). When your personal data is stored by us, we use computer systems with limited access housed in facilities using physical security measures. All data held by us is kept using encrypted storage.
This policy was last updated in January 2020.
We will keep hold of your personal information for no longer than necessary. The length of time we retain it will depend on any legal obligations we have, the nature of any contracts we have in place with you or the existence of your consent. We do not retain personal information in an identifiable format for longer than is necessary.
If you wish to update your preferences by email, you can do so via our Support Centre at firstname.lastname@example.org
You have agreed to let us provide you with the Services, on certain terms and conditions. This document records the additional terms and conditions of the supply of the Services to you.
The terms and conditions agreed during the above mentioned telephone conversation and the terms and conditions recorded in this document constitute the entire agreement regarding the provision of the Services to you.
We have defined some of the words which have particular meanings in clause 12 of the Agreement.
If there are any words or terms and conditions which you have difficulty understanding, please contact our customer service department at email@example.com and we will contact and assist you.
We may from time to time amend these terms and conditions. Should we do so, we will notify you.
We will provide you with the Services from the conclusion of the Agreement, until such time as the Agreement is terminated by you (or us).
Either you or us may, for any reason, terminate the Agreement by giving each other 20 Business Days' written notice. Any notice by you to terminate the Agreement must be sent to firstname.lastname@example.org.
If you terminate the Agreement we will have the right to keep any money paid by you in advance, but subject to restrictions applied by law.
We will take all reasonable steps within our control to provide you with the Services.
The Services can only be accessed via an internet connection.
We cannot always guarantee that the Services will be fault-free. The Services can be affected by factors outside of our control; including, amongst other things, inclement weather, power outages, your and our internet connectivity, faults experienced by our respective internet service providers and the like.
No advice and no information, whether it be oral or written, obtained by the user from www.onebox.co.za during use of the service shall create guarantees not expressly provided by this agreement. The use of the service is provided on the basis of an ‘as is’ service and accessible with respect to its availability. OneBox provides no express or implicit guarantee.
The upgrading and maintenance of the Website may result in interruptions or unavailability of the Services from time to time. Where possible, we will advise you of this in advance.
You shall pay all amounts due under this Agreement by way of a monthly debit order.
You have authorised us to collect payment for the Services by way of a monthly debit order on a date nominated by you. In the event that a monthly debit order fails, for any reason, we will debit your account on any other date for that month’s subscription. For this purpose, we are entitled to use lawful means to monitor your banking account in order to assess the most appropriate time to execute the monthly debit order.
You cannot cancel your monthly debit order without our prior written consent.
If the date of your debit order falls on a Sunday or public holiday, you agree that your debit order will go off on the last Business Day before the Sunday or public holiday.
Your debit order date will be aligned with your salary date to account for seasonal or economic changes.
We may change the price which you pay for the Services from time to time. In particular (but without limitation), we will increase the price by a reasonable margin on an annual basis. If you want to receive particular notice of such increase, you need to tell us so in writing. Should you not find an increase acceptable, you may cancel this Agreement on 20 Business Days’ notice.
If you do not pay for the Services in full and on time, via the debit order, you will be in breach of the Agreement and we may cease providing you with the Services, and can implement the provisions of clause 10.
If you have a complaint about the services provided by OneBox or require information regarding our internal complaints-handling process, you can get in touch with us via our Customer Care Department.
Our Customer Care department details are as follows:
Customer Care Inbound Contact Number: 0861 997 793
Customer Care Email Support: email@example.com
We are a participant to Consumer Products and Services Ombud (“CGSO”) and are bound by Consumer Goods and Services Industry Code of Conduct. If we don’t resolve your complaint within 15 (fifteen) business days of you having notified us of it, you are entitled to approach CGSO, to assist in resolving the dispute.
In entering into the Agreement with you and providing the Services to you, we will come into possession of information pertaining to you. Insofar as it is permissible in law, and save for your banking details, we will hold that information as our own and will be entitled to disclose it to such third parties as we deem appropriate.
You warrant and guarantee that all information supplied to us is true and correct.
Should your address, or any other information which you have given to us, change you must inform us of the change immediately in writing to firstname.lastname@example.org.
The Services which we provide will in some cases constitute the introduction by us to you of Service Providers, who will provide services to you in their own capacity as your contractor (even though in terms of the Services, we might fund a particular element of the cost of the Service Provider). In these cases, the Service Provider will be your contractor (even though we might fund an element of the cost) and in terms of the Services, we will not be responsible for any disputes, damages, losses or claims arising from or related to such introductions.
You indemnify us, our employees and agents against any claim, loss or damage which you or anyone else may suffer arising directly or indirectly from the Agreement, the accessing of the Website and the provision of the Services.
To the extent permitted by law, we exclude and you waive all liability against us, our employees and agents, for any direct, indirect or consequential loss, costs, expenses or damage incurred by you or anyone else, whether in common law, in terms of statute or otherwise arising directly or indirectly from the Agreement, the accessing of the Website and the provision of the Services, save for instances of gross negligence on our part.
In the event that you breach the Agreement we have the right to:
enforce the Agreement; or
terminate the Agreement.
Notwithstanding anything to the contrary, a written notice actually received by you will be adequate written notice.
You acknowledge that in entering into this Agreement, you have not relied on any promises, representations or other statements made by us or on our behalf.
If you are under the age of 18 years you warrant that you have the assistance of a parent or guardian in entering into the Agreement.
If any term or condition is found to be invalid or unenforceable, that term will be removed and the invalid or unenforceable term will not affect the validity of the remainder of this Agreement, which will remain effective.
If the Agreement arose through direct marketing you may terminate the Agreement, in writing, within 5 Business Days' after the date on which the Agreement was concluded.
The purpose of these General Terms and Conditions is to define the modalities and conditions under which OneBox allows Internet and mobile Internet (WAP) users to download the OneBox software for cell phones from the site (www.onebox.co.za). A user is any natural or legal person taking advantage of access to the Internet and to the www.OneBox.co.za site. Any use of any of the OneBox service implies that the user provided their full and complete acceptance of the General Terms and Conditions. OneBox retains the right to modify these using conditions. However, before any modification, users will be notified on the www.onebox.co.za site. If the user does not accept modifications to the General Terms and Conditions, he/she is free to terminate the service contract.
Respect for the right of intellectual property
The user is prohibited from reproducing, copying, selling, reselling or exploiting for any business purpose whatsoever all or part of the services delivered, images, texts, and logos identifying the www.OneBox.co.za site. Any complete or partial reproduction of these trademarks without the express authorization of ONEBOX is thus prohibited and will constitute an infringement punishable by the terms expressed in the Code of Intellectual Property.
Connection / Links
ONEBOX or third parties may include links to other Web sites or other Internet sources. Insofar as ONEBOX cannot control these sites and external sources, the user recognises that ONEBOX cannot be held responsible for making these sites and external sources available and cannot be held responsible for the contents, advertising, products, and services, etc., available on or from these sites or external sources. For further information on the legal provisions of these sites, the user may contact ONEBOX directly at email@example.com In addition, the user recognises that ONEBOX cannot be held responsible for any damages or losses resulting from or with relation to the use of the content available on or from the site.
This clause 11.9 shall apply to all voucher holders.
A voucher will offer you full access to the OneBox service for the period specified on your voucher only. If no period is specified on the voucher you can call us on 0861 997 793 or email us at firstname.lastname@example.org and we will supply you with the access period applied to your voucher code
The Vouchers may only be redeemed at www.onebox.co.za.
A Voucher is valid for only 36 months from the date that the Voucher is created and a Voucher cannot be redeemed once the 36 month period has elapsed.
Expired Vouchers will not be refunded or replaced.
Only 1 Voucher may be used at any one time.
Vouchers cannot be exchanged for money and are non-refundable.
"the Agreement" means the terms and conditions agreed to by you and us during the course of a telephone conversation between you and us (or our direct marketing agents) and the terms and conditions recorded in this document;
"Business Days" means all days, excluding Saturdays, Sundays and public holidays. When calculating business days, one must exclude the first day on which the event occurs and include the last day;
"the Services" means the value added service which we call OneBox, which gives you the discounts and benefits, to which we referred during our telephone conversation, and which are more fully described on our Website at www.onebox.co.za
"Service Provider" means any third party who is a supplier of any benefit or discount to you under or in terms of the Services;
"we", "us" and "our" mean OneBox, the proprietor of which is Ignition Telecoms Investments (Pty) Ltd its affiliates, subsidiaries or its successors-in-title;
"Website" means www.onebox.co.za
"you" and/or "your" means you the customer who applies for and receives the Services.
IMPORTANT: The clauses printed in bold relate to issues which may pose some risk for you or which may limit our liability or which you may not ordinarily expect. Please pay special attention to these clauses. By entering into the Agreement you, in addition to accepting all the terms of the Agreement, also specifically signify that you understand the bold clauses and accept them.